Privacy Policy

  1. At https://translation-services.rapidvoice.net (the Company or we), protecting your privacy and securing your data is of utmost importance. Our Privacy Policy is designed to inform you about how we handle personal data in accordance with various privacy laws, including Canada’s PIPEDA, Quebec Law 25, the EU’s GDPR, Brazil’s LGPD, California’s CCPA/CPRA, Colorado’s CPA, Utah’s UCPA, Connecticut’s CTDPA, Virginia’s VCDPA, South Africa’s POPIA, and more.

  2. This Privacy Policy governs all aspects of our website, applications, services, and products. Note that this policy does not apply to third-party platforms, applications, products, or services you may access through links on our platform, each with its own privacy practices.

  3. Our processing activities cover various interactions you may have with us, including:

    • Using our applications and services as an authorized user.
    • Visiting any of our websites linked to this Privacy Policy.
    • Engaging with communications from us, such as newsletters, emails, calls, or texts/SMS.

  4. We collect personal data in diverse forms, including but not limited to:

    • Account information for managing your user experience.
    • Payment and financial details necessary for transactions.
    • Purchase records associated with our services.
    • Mobile device identifiers for optimizing service delivery.
    • Location data if needed for certain features or services.
    • Your feedback to improve our offerings.
    • Social media information when you interact with us on these platforms.
    • Product information relevant to the services you use.

  5. Data collection is achieved through various means: user input during account creation or service usage, interactions with our applications and services, and automated technologies like cookies and tracking tools. Third parties may also provide us with personal data, which is subject to their own privacy terms.

  6. We use cookies to enhance the user experience and gather analytics. These cookies can be categorized as:

    • Strictly Necessary: essential for navigating our website and services.
    • Preference: help us remember your preferences and choices.
    • Analytics: assist in analyzing how users interact with our services, allowing us to improve the user experience.
      You can manage your cookie preferences using our dedicated Cookie Manager.

  7. We retain personal data for as long as necessary to fulfill our purposes for collection, as required by law, or as we deem appropriate in our sole discretion. Upon the completion of these purposes, we take steps to delete or anonymize the data accordingly.

  8. To safeguard your personal data, we implement a range of organizational and technical security measures, including secure communication protocols and collaboration with reputable third-party processors.

  9. We recognize the importance of children’s privacy and do not intentionally collect personal data from individuals under the age of 18. If you believe we have collected information from a child under this age, please contact our privacy team immediately.

  10. You have rights under various privacy laws that may entitle you to:

    • Access your personal data.
    • Request the rectification or erasure of your personal data.
    • Obtain restriction of processing or portability of data.
    • Object to processing in certain circumstances.
    • Not be subject to automated decision-making, including profiling.
    • Non-discrimination for exercising these rights.
    • File an appeal or complaint with the relevant data protection authority.
    • Withdraw consent where it has been provided.

  11. We reserve the right to update this Privacy Policy at any time. Any changes will be clearly communicated via updates on our website.

  12. For any inquiries, to unsubscribe from our services, or to exercise your data rights, please reach out to our privacy team by emailing contact@translation-services.rapidvoice.net or by sending a letter to the address provided on our website. Your privacy and data security are of paramount importance to us, and we are committed to addressing any concerns you may have in a timely and professional manner.